Hey torzod, if your experiencing an issue with ur faction then the best bet is to immediately report it to jartexnetwork as a "Bug" and a staff will reply to you when they are free.
I don't know I don't seem to have experience this bug but if u believe it's a bug then report it as a bug to jartex network and provide proof and they will be happy to assist you
Did you redeem it or u just left it in your inventory? Cuz yk when reset comes it deletes everything from ur inventory || and also I don't think there is such thing as seasonal immortal but if u really lost it then contact JartexNetwork staff
Well step 1: killing lots of blaze and getting blaze head once you done redeem the heads and exchange them for mobcoins using (/heads)
Step 2: Opening crates or Afk loot boxes
Step 3: getting sword enchant Inquisitive V and kill mobs or bosses or mining with it
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